CARE · BROWSER GUIDE
Browser requirements
for CARE.
What you need on your computer, tablet or phone to use CARE in a web browser. Check your browser, device, connection and settings before you start.
Using CARE in your browser
Open your organisation’s CARE address in your browser and sign in with your CARE account. For everyday records and forms, you need a current browser, a suitable device and a reliable connection.
Chrome is recommended. Keep your device software up to date and allow JavaScript and CARE’s site storage. Printers, cameras and microphones are needed only for features that use them.
Practical specifications
Suggested specifications for the computer you use to access CARE. The recommended configuration gives you more room to use CARE while keeping a video call open.
| Component | Practical baseline | Recommended for CARE alongside video calls |
|---|---|---|
| Processor | Modern 64-bit dual-core, 2.0 GHz or equivalent performance. | Modern 64-bit quad-core, 2.5 GHz or equivalent performance. |
| RAM | 4 GB for routine CARE use. | 8 GB or more. |
| Internet for video calls | 5 Mbps upload and 5 Mbps download available per device. | 10 Mbps upload and 10 Mbps download available per device. |
| Camera & audio | Camera and microphone required when making video calls. | 720p webcam, microphone and headset. |
The 2.0 GHz and 2.5 GHz figures are performance guidance, not strict base-frequency requirements. A capable modern laptop processor may have a lower base clock. Check the model, generation, base frequency and maximum boost frequency together. Intel explains why base frequency alone cannot compare processors across generations.
The internet figures are planning targets with spare capacity for each device on a video call. On a shared connection, allow upload and download capacity for every simultaneous call plus CARE, uploads and other traffic. Validate these practical targets with your CARE setup and chosen calling service.
For reference, Zoom’s browser requirements list 3.8 Mbps upload and 3.0 Mbps download for 1080p video, and recommend at least 8 GB RAM on Windows and macOS. The figures above are suggested device and connection targets, not measured CARE minimums.
Browser compatibility
Use an up-to-date stable browser and keep automatic updates enabled.
| Requirement | What you need |
|---|---|
| Recommended browser | Google Chrome, latest stable release. Chrome is the recommended starting point for everyday CARE use. |
| Other browser options | Current Microsoft Edge, Mozilla Firefox or Safari. Check the workflows you use with your CARE support team, including uploads, printing and any video calls. |
| Browser updates | Install browser updates and restart when prompted. If CARE shows an unsupported-browser warning, update your browser or switch to the latest Chrome. |
Devices & displays
Choose a device that runs a current browser comfortably and gives you enough screen space for your work.
| Requirement | What you need |
|---|---|
| Desktop or laptop | A Windows, macOS or Linux computer that meets the requirements of your chosen browser. A keyboard, mouse or trackpad and a larger display are recommended for sustained data entry, billing and reports. |
| Tablet or phone | An Android, iPadOS or iOS device that can run a current browser. Check the forms and features you need on your device. Use a larger screen for detailed records and wide tables. |
| Operating system | An operating system that receives security updates and supports your current browser. Keep both your device software and browser up to date. |
| Storage | Free space for browser updates and downloaded documents. Use the RAM guidance in the practical specifications above. Close unused tabs if your device slows down. |
Connection requirements
Your device needs a reliable connection to your organisation’s CARE address while you work.
| Requirement | What you need |
|---|---|
| Network access | Internet access for online CARE, or access to your organisation’s network where required. Use a stable Wi-Fi or wired connection. Stay connected when opening records, saving forms and uploading files. |
| Uploads & calls | A connection that can handle the documents you upload and any audio or video features you use. For video calls, use the per-device upload and download targets in the practical specifications above. Large uploads share that capacity; also check your calling service’s requirements. |
Browser settings
Allow the browser features CARE needs. Additional permissions depend on the tasks you perform.
| Requirement | What you need |
|---|---|
| Secure connection | Use the HTTPS CARE address provided by your organisation. Camera and microphone features need a secure browser connection. |
| JavaScript | Enable JavaScript for CARE. CARE’s interactive pages and forms need JavaScript to work. |
| Site data | Allow CARE to use browser site storage. Blocking or clearing CARE’s site data can affect sign-in and saved preferences. |
| Documents & printing | Allow downloads and PDF viewing when your work includes documents. Allow print windows if prompted. For paper copies, connect a printer that works with your device and browser. |
| Camera & microphone | Allow camera or microphone access only when using a feature that needs it. Use a working camera and microphone for video calls, where enabled. These permissions are optional for routine records and forms. |
Ready to use CARE
Check these on the device you will use for your work:
- Update your browser and open your organisation’s CARE address.
- Sign in and check that the pages and forms you need are readable and easy to use.
- Check document viewing, downloads and printing if your role uses them.
- Check camera and microphone permissions if you use audio or video features.
Get help using CARE in your browser.
If a page does not load or a feature does not work, contact your organisation’s CARE support team with your device, browser version and the issue you are seeing.